pru14 Privacy Policy
This policy explains how pru14 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy in every interaction with our platform.
Effective Date: 1 January 2026
Information We Collect
When you register and use the pru14 platform, we collect various types of information to ensure a safe and seamless user experience. Below are the main categories of data we collect:
Account Information
- Full name, date of birth, and gender
- Email address and mobile number
- Username and password (encrypted)
- Identity document for KYC verification
Device & Browser Information
- IP address and general location
- Device type, operating system, and browser
- Session activity logs and access timestamps
- Device identifier for account security
Payment Information (MYR)
- Payment methods used (eWallet, local bank)
- Deposit and withdrawal records in MYR
- Transaction reference number
- Payment information is processed through secure channels
Usage Data & Cookies
- Pages visited and time spent
- Session cookies to maintain login
- Analytics cookies to understand usage patterns
- User preferences saved within the platform
How This Information Is Used
Pru14 uses collected information solely for legitimate purposes directly related to platform operations. We do not sell or rent users' personal data to any third party for marketing purposes.
- Identity verification and account security: Ensuring every account is held by a legitimate individual and preventing fraudulent activity.
- Financial transaction processing: Handles MYR deposits, withdrawals, and payment records accurately and securely.
- User experience improvement: Analysing usage patterns to improve platform design, mobile responsiveness, and content navigation.
- Important communications: Sending account-related notifications, security updates, and transaction information via email or SMS.
- Legal compliance: Complying with applicable laws and regulations in Malaysia, including anti-money laundering requirements.
- Customer support: Assisting with enquiries, complaints, or technical issues submitted by users.
Cookies, Tracking & Data Security
Cookies & Tracking Technologies
Pru14 uses cookies and similar tracking technologies to enhance platform functionality. Session cookies keep you logged in while you use the service, preference cookies save your chosen settings, and internal analytics cookies help us understand how users interact with the platform — without exposing any personal identity to third parties.
You can manage cookie settings through your browser. However, disabling certain cookies may affect platform functionality, such as login session authentication.
Data Storage & Security
All pru14 user data is stored on secure servers with strict access controls. We use SSL encryption for all data transmissions between user devices and our platform servers. Password information is never stored in plain text — it always goes through a secure hashing process. Internal access to user data is restricted to authorised personnel only and is closely monitored.
Sharing Information with Third Parties
Pru14 does not share users' personal information with third parties except in the following limited and controlled circumstances:
- Payment processor: Transaction information that must be shared with approved payment service providers to process your MYR deposits and withdrawals. All payment processors are bound by strict confidentiality agreements.
- Legal requirements: Where required by Malaysian law, court order, or a competent regulatory authority, pru14 may be obligated to disclose certain information to the relevant authorities.
- Fraud protection: In cases of suspected fraud, money laundering, or serious security breaches, information may be shared with law enforcement agencies.
- Technical service provider: Companies providing technical infrastructure services for our platform are bound by data processing agreements that comply with international security standards.
In all of the above cases, only the minimum necessary information will be shared, and recipients are required to use it solely for the specified purpose.
User Rights & How to Contact Us
Your Rights Over Personal Data
As a pru14 user in Malaysia, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any information we hold about you is inaccurate or outdated, you have the right to request an immediate correction. You can also update your account details directly through your profile settings within the platform.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal data. However, such requests are subject to legally mandated record-keeping and financial retention requirements.
- Right to Object: You have the right to object to the processing of your data for specific purposes, subject to the platform's operational requirements.
Policy Changes & Contact Us
Pru14 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via email or an in-platform notice. Continued use of the platform after changes take effect constitutes acceptance of the updated policy. We encourage you to review this page periodically.
For any enquiries, requests, or complaints regarding your data privacy, please contact the pru14 support team via official email: [email protected]. You may also visit the FAQ us for answers to common questions.